Shipping policy

Shipping Policy

Orders are typically processed within 2–4 business days. Processing time does not include weekends or holidays.

Shipping rates and estimated delivery times are calculated at checkout based on the destination and selected shipping method.

Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Paperhearted is not responsible for delays caused by the shipping carrier, weather, or other circumstances outside our control.

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at hello.paperhearted@gmail.com. We’ll do our best to help, but we cannot guarantee changes once an order has begun processing.

If your package arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with photos so we can help make it right.